Focused creativity
is the fourth Principle of Side by Side Leadership. Creativity is critical
to identify and meet the risks and opportunities that arise every day.
But there is a danger of implementing a creative idea that does more
harm than good. The Side by Side Leader nurtures knowledge leaders who
share what they know so the best creative ideas are used and implemented.
After creative ideas are generated, knowledge leaders step in. They
look at their own ideas, and at the ideas of teams.
Mihaly Csikszentmihaly (pronounced "CHICK-sent-me-high-ee"), professor
of psychology and education at the University of Chicago authored the
best-selling book Creativity. In the book he studied creativity and
80 of the most creative individuals of the last half of the 20th century.
He selected the inventor Jacob Rabinow as one of the most creative individuals
of the 20th century. Rabinow holds 230 U.S. patents on a wide variety
of mechanical and electrical devices. Among these are the automatic
regulation of clocks and watches formerly used in all American automobiles,
the automatic letter-sorting machine used by the U.S. Post Office, the
magnetic particle clutch, the "best-match" principle in optical and
magnetic character reading machines, many safety mechanisms for ordinance
devices, and the straight-line phonograph. Rabinow described the brainstorming
phases of creativity and idea selection in the following way.
You must think of a lot of music, a lot of ideas, a lot of poetry, a
lot of whatever. And if you're good, you must be able to throw out the
junk immediately without even saying it. In other words you get many
ideas appearing and you discard them because you're well trained and
you say, "that's junk"i p. 49.
Knowledge and experience help the leader and the team select the best
ideas. Rabinow knew the importance of knowledge and experience when
he forcefully amplified on how to select the best ideas, "And that doesn't
mean everyone can vote on it; they don't know enough" (p. 50 Csikszentmihaly,
1996).ii
Teams are great at brainstorming a huge reservoir of innovative options,
but individuals with knowledge can guide the team in selecting the best
alternatives by sharing their knowledge.
The psychologist Edwin Locke has conducted more good hard data studies
of goal setting than anyone else. He discovered that when leaders set
specific, reach-out targets for simple work tasks, productivity dramatically
increased. Complex work tasks like planning a new factory or designing
a new product cannot be effectively performed by simply setting a specific
reach-out goal and working hard (Wood and Locke, 1990).iii
Effective strategies and action steps based upon the best available
knowledge are also required.
An automobile manufacturer built an automotive glass factory. After
several years of losing money, they brought in an outside expert. The
expert calculated the plant's highest ideal production capability. He
then proved that even with the highest capacity ever, the plant would
never show a profit, because the plant had been constructed too small
from the very beginning. The plant had to be closed. The factory did
not have the right plant capacity planning knowledge, and the consequences
were devastating for all involved.
One creative group of computer chip manufacturing engineers and operators
tried to increase quality and productivity in their area. No matter
how hard they tried, they could not make a significant improvement.
The new set of equipment their manager had authorized to be purchased
always broke down, and the equipment manufacturer could not fix the
equipment. When the manager had made the decision to purchase the equipment,
he had bought the least expensive equipment. The manager did not foresee
that the difference in price could have been paid off in the first month
of operation with the more expensive, but better performing equipment.
Both of these examples illustrate how knowledge and the use of knowledge
can make all the difference in achieving breakthrough.
The Side by Side Leadership principle is to use knowledge and experience
to pick the best new ideas to further develop and put into action. First,
generate as many innovative ideas as possible. Then, and only then,
filter those innovative ideas through the sieve of the best knowledge
and experience available to promote improvements.
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i
Rabinow, Jacob, Creativity, p. 49
ii
Cxikszentmihaly, 1996.
iii Wood and Locke, 1990.
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